General conditions


These terms and conditions of sale strictly apply to all sales of products carried out at the www.etcbyetcetera.com online store.
Any order made online at the www. etcbyetcetera.com store necessarily implies, with no exceptions or conditions, the Customer’s acceptance, without reservation, of the Terms and Conditions of Sale of the www. etcbyetcetera.com online store in force on the day the corresponding order is carried out. In addition, the Customer acknowledges that the acceptance of these conditions involves the application of these to the order they refer to, as well as to any subsequent order, with the exception of those cases in which new conditions are brought to their knowledge by the www. etcbyetcetera.com online store. The fact that the www. etcbyetcetera.com online store does not use any of these conditions on a particular occasion cannot be interpreted as or be equivalent to renouncing their application in a future or past occasion.
The interpretation and enforcement of these conditions and all acts resulting from them, shall be subject to Spanish law, unless there are public policy provisions contrary to this.
 
Prices
The prices published on the www. etcbyetcetera.com online store are in Euros. All prices include VAT applicable on the date of the order. Any change in the VAT rate will be applied automatically to the prices of the products on sale at the www. etcbyetcetera.com online store.
Offers related to products on sale at the www. etcbyetcetera.com online store will be displayed in the 'Offers' section or indicated on the product tab, and unless indicated otherwise, they will be valid as long as they are displayed on-screen.
Discount vouchers have a validity and special conditions for their use. See the specifications for each voucher before use.
 
Forms of payment
In placing the order, the customer can freely choose the payment method to pay for purchases made at www. etcbyetcetera.com online store:
- Bank transfer
 
Product
The offers presented by the www. etcbyetcetera.com online store are valid within the limit of available stock and the dates set for such an offer. The www. etcbyetcetera.com online store reserves the right to change the assortment of products according to difficulties imposed by its suppliers.
 
Shipping
    1.    Products purchased will be delivered to the address indicated on the order.
    2.    Purchase receipts will be sent to the e-mail address indicated by the customer in their registration with the www. etcbyetcetera.com store and may also be consulted on the registration account created by the customer at the www. etcbyetcetera.com online store.
    3.    On Saturdays, Sundays and public holidays there will be no shipments or deliveries of orders.
    4.    The delivery will be made punctually under the responsibility of the carrier.
    5.    An order is considered delivered when the carrier delivers the package or packages and the customer signs the delivery receipt. The customer must check the condition of the goods at the time of delivery and indicate any possible damage on the delivery receipt.
 
User registration
To browse around the shop and add products to the cart you do not have to be registered. However, to make the purchase you do have to register as a user. We will ask for your personal data to generate your customer file, such data will be protected pursuant to law 15/1999, of 13th December, on Personal Data Protection.
Only people over 18 years old may register.
With your user account you can make purchases and benefit from the discounts, promotions and gifts we offer our customers.
In your account you can consult the history and details of your orders, your shipping addresses, means of payment, vouchers, discount, etc.
 
Purchasing process
To make a purchase from the www. etcbyetcetera.com online store you will need to be a registered user and over 18 years old.
Add all the products you want to your shopping cart, then to complete the purchase click on 'Confirm'. We will ask you for the delivery address and customer address (you can use the same address for both).
Subsequently you will be asked to choose the type of shipment, the rates for these are calculated according to the delivery address provided, the total weight of the package and the duration of the shipment (urgent or regular).
Finally, you must choose the method of payment, either by bank transfer.
Return policy
It is our policy, complying with current legislation, to grant the purchaser 7 working days to exercise the right of withdrawal, without having to justify their decision and without being penalized for exercising this right.

The refund of the amount can be made through a transfer to the customer, or be means of a refund voucher for use on the www. etcbyetcetera.com online store.
The returned product must be in the same conditions in which it was received, i.e., in perfect condition and with the shipping packaging. To carry out the shipment of the returned product it must be sent in appropriate packaging that protects it throughout the journey.
Before making any return please contact us, no later than within 48 hrs. after receipt of your package, by email to etcbyetcetera@gmail.com explaining the reason for the return and we will contact you to advise you on the return process. Returns will not be accepted without first having received notification by e-mail.
If the product is returned because it does not correspond to that requested in the order, www. etcbyetcetera.com online store shall bear the cost of return and re-delivery.
 
Contact
Feel free to contact us anytime you require further information or answers to your questions.
 
 www. etcbyetcetera.com © 2016.


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